Upgrading to Overnight Recommended over Holiday Season
We STRONGLY suggest upgrading to overnight shipping on orders of live fish. This time of year is extremely taxing for our delivery partners and all service guarantees outside overnight are SUSPENDED. So 2 Day shipments are NOT guaranteed 2 day. Our live arrival guarantee only applies if the fish arrives to you within 72 hours of when we hand it to the carrier. For the safety of your wallet and your new pet we strongly recommend during the winter holiday period from 11/24-1/8 you upgrade your orders to overnight. This goes triple if you are located in a rural area more than 30 minutes outside a city/town with a population over 20k or over 1000 miles from Tampa FL. We have already had 2 day shipments delivered over 3 days late.